MachFive
Last Updated: December 2025
This Privacy Policy describes how MACHFIVE LABS LLC ("MachFive," "we," "us," or "our") collects, uses, and shares information about you when you use our website at machfive.io and our cold email sequence generation services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.
Account Information: When you create an account, we collect your name, email address, company name, and password.
Payment Information: When you subscribe to a paid plan, we collect payment information such as your credit card number, billing address, and related details. Payment processing is handled by our third-party payment processor, Stripe, and we do not store your full credit card number on our servers.
Business Information: During onboarding and campaign creation, you provide information about your business, including company details, value propositions, offers, case studies, target audiences, and other strategic information needed to generate personalized email sequences.
Lead Data: You upload lead lists containing information about your prospects, which may include names, email addresses, job titles, company names, and other data fields you choose to include.
Communications: When you contact us for support or other inquiries, we collect the information you provide in those communications.
Usage Data: We collect information about how you use our Services, including the features you access, the campaigns you create, and your interactions with the platform.
Device and Browser Information: We collect information about the device and browser you use to access our Services, including IP address, browser type, operating system, and device identifiers.
Log Data: Our servers automatically record information when you access our Services, including your IP address, access times, pages viewed, and referring URL.
We use the information we collect to:
We do not sell your personal information. We share your information only in the following circumstances:
We share information with third-party service providers who perform services on our behalf, including:
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
We may share your information with third parties when you have given us your consent to do so.
We retain your information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
Lead Data: Lead data you upload is retained for the duration of your account to allow you to access your campaigns and generated sequences. You may request deletion of specific lead data by contacting us at support@machfive.io.
Account Information: If you delete your account, we will delete or anonymize your personal information within 30 days, except as required for legal or legitimate business purposes.
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Access and Update: You can access and update your account information at any time by logging into your MachFive account.
Delete Your Account: You can request deletion of your account by contacting us at support@machfive.io. We will process your request within 30 days.
Export Your Data: You can export your lead data and generated sequences at any time through the MachFive platform.
Opt-Out of Communications: You can opt out of promotional emails by clicking the "unsubscribe" link in any promotional email. You will still receive transactional emails related to your account.
California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information (though we do not sell personal information).
Our Services are hosted in the United States. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
This Privacy Policy is governed by the laws of the State of Florida, United States, without regard to its conflict of law provisions.